FlightFX Privacy Policy

Effective Date: August 1, 2025

Last Updated: August 1, 2025

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At FlightFX (“Flight FX, LLC” “we,” “our,” or “us”), we respect your privacy and are committed to being transparent about how we handle your data. This Privacy Policy explains what information we collect, how we use it, and your rights when using our services, including our website, Discord community, and support channels (collectively, the “Services”).

1. Information We Collect

We collect only the information necessary to provide support and operate our community:

Account Information: If you contact us for support, you may provide your name, email address, purchase details, or other relevant information so we can resolve your request.
Support Communications: Messages you send to our support email, web forms, or Discord channels.
Community Interactions: Posts, messages, or other data you share in our Discord servers. We may process these communications (including via automations or chatbots) to organize, respond to, and improve community support.

We do not collect flight telemetry, simulator performance data, or detailed usage logs. That information, if collected, remains solely within Microsoft Flight Simulator or other platforms you use.

2. How We Use Your Information

We use the data we collect solely for:

Support: Responding to your requests, resolving issues, and delivering customer service.
Community Management: Moderating and maintaining safe, organized, and helpful Discord channels.
Improvements: Enhancing support processes, such as training chatbots or automations to answer frequent questions more efficiently.
Legal/Compliance: To meet legal obligations, enforce our Terms, or protect community safety.

We do not use your data for targeted advertising or unrelated marketing activities.

3. How We Share Your Information

We do not sell or rent your personal data. We may share it only in these circumstances:

Service Providers: Tools we use for customer support, hosting, or Discord automations — always under strict confidentiality.
Legal Reasons: If required by law, regulation, or court order.
Community Operations: Within Discord, your interactions are visible to other members per Discord’s design.

4. Data Retention

We keep personal data only as long as necessary to provide support and maintain community records. You may request deletion of your information at any time by contacting us at privacy@flightfx.io.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you.
Request corrections or deletions.
Withdraw consent for optional processing (e.g., automated Discord features).

Requests can be made via privacy@flightfx.io.

6. Data Security

We take reasonable measures to protect your information, including:

Limiting access to staff and moderators who need it.
Using secure communication channels for support interactions.

However, please note that Discord is a third-party platform, and any information shared there is also subject to Discord’s Privacy Policy.

7. Children’s Privacy

FlightFX.io is not directed at children under 13 (or the applicable minimum age in your region). We do not knowingly collect data from children. If we become aware of such data, we will delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices. Material updates will be announced on our website or Discord community.

9. Contact Us

If you have questions or requests regarding this Privacy Policy, contact us at:

FlightFX Privacy Team

Email: privacy@flightfx.io

Website: https://flightfx.io

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discord.com

We take your privacy seriously. Read and learn about Discord's privacy policy.

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